Shipping policy
SHIPPING POLICY
Bravenholt Lahne
Website: bravenholtlahne.store
Email: help@bravenholtlahne.store
Last Updated: 23 September 2026
Thank you for shopping with Bravenholt Lahne.
This Shipping Policy explains our available delivery methods, estimated delivery timeframes, tracking procedures and other important information relating to orders delivered within Australia.
1. Shipping Destinations
Bravenholt Lahne provides delivery services to customers throughout Australia.
Availability of particular delivery methods may vary depending on the delivery address, carrier availability and other logistical considerations.
Available shipping options will be shown during checkout.
2. Shipping Options
We currently offer the following shipping methods for Australian customers:
Express Shipping
Estimated delivery timeframe: 5–8 business days
Express Shipping is a paid shipping service.
The applicable shipping charge will be clearly displayed during checkout before you complete your purchase.
Free Standard Shipping
Estimated delivery timeframe: 5–12 business days
Standard Shipping is provided free of charge.
There is no shipping fee for customers who select the Free Standard Shipping option where it is available.
3. Shipping Summary
| Shipping Method | Estimated Delivery | Shipping Cost |
|---|---|---|
| Express Shipping | 5–8 business days | Paid |
| Free Standard Shipping | 5–12 business days | Free |
The exact Express Shipping charge, where applicable, will be displayed at checkout before payment.
4. Business Days
For the purposes of this Shipping Policy, business days generally mean Monday to Friday, excluding Australian public holidays and other days on which relevant postal or courier services are not ordinarily operating.
Weekends and public holidays are generally not counted as business days when calculating estimated delivery timeframes.
5. Delivery Timeframes
The delivery periods stated above are estimated timeframes based on our normal delivery arrangements.
Estimated delivery timeframes may be affected by factors such as:
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delivery location;
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carrier capacity;
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public holidays;
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severe weather;
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natural disasters;
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transportation disruptions;
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remote or regional destinations;
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incorrect or incomplete delivery information; or
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circumstances outside our reasonable control.
We will take reasonable steps to fulfil and deliver orders within the delivery timeframe communicated to you.
Nothing in this Shipping Policy limits any rights you may have under the Australian Consumer Law where an order is not supplied within the promised timeframe or within a reasonable time where applicable.
6. Regional and Remote Areas
Orders delivered to regional, rural or remote areas of Australia may occasionally require additional transit time because of carrier networks and local delivery conditions.
Where we are aware before purchase that a materially different delivery timeframe applies to your location, we will endeavour to make that information available before your order is completed.
7. Order Processing
Orders must be successfully received and payment authorised before they can be prepared for shipment.
Once your order has been processed and dispatched, you may receive a shipping confirmation by email.
Shipping and delivery information will be sent to the email address provided when placing the order.
Please ensure your contact information is correct before completing your purchase.
8. Order Tracking
Where tracking is available for your shipment, tracking information will be provided after your order has been dispatched.
Tracking information may include:
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your tracking number;
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the delivery carrier;
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a tracking link; and
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shipment status information.
Please allow time for the carrier's tracking system to update after your parcel has been dispatched.
9. Multiple Parcels
In some circumstances, products from the same order may be dispatched separately.
If this occurs:
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you may receive more than one parcel;
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parcels may arrive on different days; and
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separate tracking information may be provided.
You will not be charged additional shipping fees solely because we choose to divide an order into multiple shipments unless this has been clearly agreed with you beforehand.
10. Delivery Address
Customers are responsible for providing a complete and accurate delivery address during checkout.
Please check your:
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recipient name;
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street address;
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apartment or unit number;
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suburb;
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state or territory;
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postcode; and
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contact information
before completing your order.
If you notice an error after placing an order, contact us as soon as possible at:
We will endeavour to assist where possible.
However, once an order has entered the shipping process, we may not be able to change the delivery address.
11. Incorrect or Incomplete Addresses
If a parcel cannot be delivered because the address supplied by the customer was incorrect or incomplete, the parcel may be:
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returned to sender;
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held by the carrier;
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redirected where available; or
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subject to another carrier procedure.
If an order is returned because of customer-supplied incorrect delivery information, please contact us so we can determine the available options.
Any additional shipping charge will only be applied where reasonable, disclosed and permitted by law.
This does not affect your rights where the delivery problem was caused by Bravenholt Lahne or the carrier.
12. Failed Delivery Attempts
If no one is available to receive the parcel, the carrier may:
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leave the parcel in a safe location where permitted;
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attempt delivery again;
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take the parcel to a collection point; or
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provide further delivery instructions.
The exact procedure depends on the carrier and delivery location.
Customers should follow the instructions provided by the carrier.
13. Authority to Leave
Where an authority-to-leave option is available and selected or authorised by the customer, the carrier may leave the parcel at the designated delivery location without obtaining a signature.
Customers should consider whether the delivery location is secure before authorising unattended delivery.
Nothing in this section limits liability that cannot lawfully be excluded.
14. Delayed Orders
If your parcel is delayed, please first check any available tracking information.
If tracking has not updated for an unusual period or your order has not arrived within the expected delivery timeframe, contact:
Please provide:
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your full name;
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your order number;
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your delivery address; and
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any relevant tracking information.
We will review the shipment and, where appropriate, contact the carrier.
15. Lost Parcels
If your parcel appears to have been lost during transit, contact us at:
We may conduct or request an investigation with the delivery carrier.
Where Bravenholt Lahne is legally responsible for goods that have not been delivered, we will provide the remedy required under applicable Australian law.
16. Orders Marked as Delivered
If your tracking information states that a parcel has been delivered but you cannot locate it, we recommend checking:
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around the delivery location;
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any safe-drop locations;
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with household members;
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with neighbours where appropriate;
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your building reception or concierge;
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parcel lockers or collection points; and
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any delivery notification from the carrier.
If the parcel still cannot be located, contact us so that the delivery can be investigated.
17. Damaged Parcels
If your parcel arrives damaged, please contact us as soon as reasonably possible.
Where possible, include:
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your order number;
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photographs of the external packaging;
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photographs of the damaged product; and
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a brief description of the issue.
Email:
Your rights regarding damaged or faulty goods are governed by our Return & Refund Policy and the Australian Consumer Law.
18. Incorrect Items
If you receive an item different from what you ordered, please contact us at:
Please provide your order number and, where reasonably possible, a photograph of the item received.
We will review the issue and provide an appropriate solution.
Where the error is ours, customers will not be required to bear unreasonable costs associated with correcting the order.
19. Missing Items
If an item appears to be missing from your order, first check whether the order was dispatched in multiple parcels.
If no additional shipment is shown, contact:
Please include your order number and details of the missing item.
20. Changes to Orders
If you need to change your delivery information or another aspect of your order, contact us as soon as possible.
We cannot guarantee changes after an order has been submitted.
Once the parcel has been dispatched, changes may no longer be possible.
21. Order Cancellations
If you wish to cancel an order, contact:
as soon as possible.
If the order has not yet entered the fulfilment or shipping process, we may be able to cancel it.
Once an order has been dispatched, our Return & Refund Policy will generally apply.
Nothing in this section limits any cancellation or refund right available under Australian law.
22. Refused Deliveries
If a customer intentionally refuses delivery without a product fault or other legally protected reason, the returned order may be treated in accordance with our change-of-mind return conditions.
This does not affect rights relating to:
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faulty products;
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incorrect products;
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damaged products;
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misleading product descriptions; or
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other rights available under the Australian Consumer Law.
23. Unclaimed Parcels
Customers are responsible for collecting parcels held at a post office, collection point, parcel locker or other authorised collection location within the carrier's collection period.
If an unclaimed parcel is returned to us, contact us to discuss the available options.
Reasonable redelivery costs may apply where permitted by law and where the failure to collect was not caused by Bravenholt Lahne or the carrier.
24. Shipping Charges
Free Standard Shipping:
A$0 — Free.
Express Shipping:
Paid shipping. The applicable charge will be displayed at checkout before the customer completes the order.
We do not intend to charge undisclosed mandatory shipping fees after an order has been completed.
25. Australian Consumer Law
Bravenholt Lahne supplies products subject to the Competition and Consumer Act 2010 (Cth), including Schedule 2 — Australian Consumer Law.
Nothing in this Shipping Policy excludes, restricts or modifies consumer rights or remedies that cannot lawfully be excluded.
Where we provide a specific delivery timeframe, we will take reasonable steps to supply the goods within that timeframe.
Where applicable law gives you rights in relation to late delivery, non-delivery, damaged goods or another problem with your order, those rights continue to apply regardless of anything stated in this policy.
26. Shipping Information and Accuracy
We endeavour to ensure that shipping information displayed on our website, including delivery estimates and shipping charges, is accurate.
If circumstances materially affect a delivery estimate after an order has been placed, we will take reasonable steps to communicate relevant information to the customer where appropriate.
We will not knowingly advertise a shipping option or delivery timeframe that we have reasonable grounds to believe cannot be provided.
27. Returns
Shipping relating to returns is governed by our separate Return & Refund Policy.
For approved voluntary change-of-mind returns, customers may be responsible for return shipping costs.
Where goods fail to comply with Australian Consumer Law and reasonable return costs are our legal responsibility, those costs will be handled in accordance with applicable law.
28. Contact Us
For questions about:
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shipping;
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delivery;
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tracking;
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delayed parcels;
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missing parcels;
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damaged parcels; or
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incorrect deliveries,
please contact:
Bravenholt Lahne
Website: bravenholtlahne.store
Email: help@bravenholtlahne.store
Please include your order number whenever possible so that we can assist you more efficiently.
SHIPPING OPTIONS AT A GLANCE
EXPRESS SHIPPING
5–8 business days
Paid
FREE STANDARD SHIPPING
5–12 business days
Free
Bravenholt Lahne — Shipping throughout Australia with clear delivery options and order tracking where available.